PRIVACY POLICY

Welcome to DekhoExam ("we", "our", or "us"). DekhoExam is a mobile application designed to help students prepare for Indian government competitive examinations including Railway (RRB), SSC, UPSC, Banking, and other government job exams.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services. By using DekhoExam, you agree to the terms described in this policy.

Personal information you provide directly:

• ✓Full name and email address (for account registration)
• ✓Phone number (for OTP-based account verification)
• ✓Date of birth (optional, used for personalisation)
• ✓Profile photo (optional)

Payment information:

• ✓Transaction ID and payment status (via third-party gateways)
• ✓We do not store credit/debit card numbers or UPI PINs

Usage data collected automatically:

• ✓Quiz attempts, scores, and performance analytics
• ✓Device type, OS version, and app version
• ✓IP address and approximate location
• ✓Time spent on the app and features accessed

We use the collected information to:

• ✓Create and manage your DekhoExam account
• ✓Provide access to purchased quiz packs and exam content
• ✓Track your progress and deliver performance insights
• ✓Process payments and send transaction receipts
• ✓Send important notifications (exam updates, new content)
• ✓Improve app features and content quality
• ✓Respond to customer support queries
• ✓Comply with legal obligations

DekhoExam offers paid quiz packs and exam preparation content. All payments are processed through secure, RBI-certified third-party payment gateways such as Razorpay.

• ✓Payment data is fully encrypted and handled by our payment partners
• ✓We only receive confirmation of successful or failed transactions
• ✓Refund requests are handled as per our Refund Policy
• ✓Transaction history is stored for legal and accounting purposes

We do not sell, trade, or rent your personal information to anyone. We may share data only in these limited cases:

• ✓Service Providers: Trusted partners assisting with payment processing, analytics, and app infrastructure
• ✓Legal Requirements: When required by Indian law, court order, or government authority
• ✓Business Transfer: In case of merger or acquisition, user data may be transferred with prior notice
• ✓With Your Consent: Any other sharing only with your explicit permission

We implement industry-standard security measures to protect your data:

• ✓SSL/TLS encryption for all data transmitted between app and servers
• ✓Secure, access-controlled servers hosted in India
• ✓Regular security audits and vulnerability testing
• ✓Password hashing using strong cryptographic algorithms

However, no method of internet transmission is 100% secure. We encourage you to use a strong password and never share your account credentials.

DekhoExam is intended for users who are 13 years of age or older. We do not knowingly collect personal information from children under 13.

If we discover that a child under 13 has provided us personal information, we will promptly delete it. If you are a parent or guardian and believe your child has submitted personal data, please contact us immediately.

As a DekhoExam user, you have the right to:

• ✓Access — view the personal data we hold about you
• ✓Correct — update inaccurate or incomplete information
• ✓Delete — request deletion of your account and associated data
• ✓Opt-out — unsubscribe from promotional notifications at any time
• ✓Portability — request a copy of your data in a readable format

To exercise any of these rights, contact us at the email address below.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will notify you through the app or via email.

The "Last Updated" date at the top of this page indicates when the policy was last revised. Continued use of the app after changes means you accept the updated policy.